Privacy matters in every workflow.

Our approach

INVENIO AI SOLUTIONS designs business automations with privacy, controlled access and data minimisation in mind. For South African deployments, we aim to structure workflows in a POPIA-aware way. This does not mean every deployment is automatically compliant: compliance depends on the client’s actual use case, instructions, providers, policies and configuration.

Information you choose to provide

When you contact us, submit a website form or use an enabled website assistant, we may process the details you provide, such as your name, company, email address, phone or WhatsApp number, service interest and enquiry context.

Why we use it

• Respond to enquiries and requests.
• Assess business automation needs and prepare a scope or quotation.
• Provide requested services and support.
• Operate approved workflows, notifications or follow-up where configured.
• Protect the website and services from abuse or security threats.

Data minimisation and access

We encourage visitors and clients to share only information necessary for the relevant enquiry or workflow. Access to connected systems should be limited to what the agreed automation needs.

Service providers

Some deployments may use third-party infrastructure, AI, communications, hosting or business-system providers. The specific providers and data flows depend on the solution being implemented and should be assessed for the relevant client use case.

Retention and deletion

Information should not be kept longer than reasonably necessary for the purpose for which it was collected, subject to operational, contractual and legal requirements.

Your questions or requests

For privacy questions or requests relating to information you have provided to INVENIO, email invenio.ai.solutions@gmail.com.